INSTALLATION GUIDES:
 
  •   Full Installation Guide (English Only):  click here
  •   Full Installation Guide (English/French/Spanish):  click here
  •   FAQ & Trouble-Shooting Guide:  click here
  •   WIFI Update Guide (for eligible vehicles listed below):  click here

   INSTALLATION BY STEPS:

 

•       Map updates are done via a download to your own USB flash drive.  Some models may have WiFi update capability.  Check our FAQ page for WiFi update details. All update methods require an active subscription

 

•       USB updates require a computer connected to the internet. Chromebooks, notebook computers, tablets and mobile phones can’t be used

 

•       Most eligible Acura models came with a 3-year complimentary subscription period

 

•       The complimentary map update subscription period started once the vehicle was purchased new

 

•       Pre-owned vehicles are only eligible for complimentary updates if the original subscription is still active. Depending on age and original (new) purchase date of vehicle, the complimentary subscription period may be expired

 

•       MapCare subscriptions are tied to the vehicle VIN.   Any MapCare renewals (whether free or renewed) – follow the VIN and not the owner.  The subscription can’t be transferred to another vehicle

 

•       Renewal purchases are non-refundable.  We do not offer refunds if you sell your vehicle

 

•       Renewal purchases are a one-time purchase, and do not auto-renew

·         Click here for instructions to Enable Connected Features  

·         Your vehicle may already be enabled, however if you are not sure  - we recommend checking

Click here for USB formatting instructions

 

Other USB Flash Drive Tips: 

·         Size:  32GB is minimum size needed

o   USB flash drives larger than 32GB may need additional steps to format to FAT32

·         Type: USB 3.0 or higher highly recommended

o   The higher the speed, the faster the download will be

o   USB 2.0 will work but data transfer will be much slower and may cause time-out errors

§  The USB port type on your computer also impacts data speed

·         Format:  USB must be formatted to FAT32.  Many USBs are already formatted, but should still be confirmed

·         Brand:  Good quality (name brand) USB flash drive recommended

o   Specific brand not required however ‘Micro Center’ brand has typically worked well

·         Blank USB:  Your USB flash drive should be blank when starting a new map update download

Click here for instructions to get the 'HERE Map Downloader' Tool Installed
The Map Downloader tool is a one‑time installation on your computer that manages the download of large map files and formats them correctly on your USB flash drive, so your vehicle can read and install the update.  The tool should be saved directly to your computer.  It should never be saved directly to your USB flash drive.
To download the tool:  Windows computers must have Windows 10 or higher; MAC computers must have macOS 12 or higher

Click here for instructions to Download a new map update

Click here for instructions to install the map update to your vehicle
The only USB port you should use in the vehicle to load a map update is the ‘Data USB port’ – typically located in center console. (location may vary). DO NOT use the battery-charging port which has a lightning bolt symbol
If installing while the vehicle is in Accessory mode (versus full engine running) –  opening the vehicle doors during the installation will cause the system to shut off.