Product for Pilot 2013
2020 Green DVD Map Update
Attention:1) Please confirm that the Database Version you enter matches the version in your vehicle’s system. If you enter an incorrect or old Database version - then the incorrect part number will be added to the cart that could damage your system.
Your navigation system Device ID, Database Version Number and Vehicle Identification Number (VIN) are needed in order to purchase a map update. These inputs are unique to you. Do not use a Database version from a previous purchase. If you enter incorrect data you will receive the wrong product.
You will be able to locate the numbers from a single location. Please follow the steps outlined below:
1. Turn on ignition and allow navigation system to complete the start-up sequence
2. Press the INFO button
3. Select OTHER on the touch-screen
4. Select SYSTEM / DEVICE INFORMATION on the touch screen
5. You will see a screen with your Database, Device ID and VIN. Take a picture of this screen and/or write down the info exactly as it appears
You will input some of this info in the next page once you add the product to 'Cart'
Please note as you enter the information:
• Database: Enter periods. Case-Sensitive. Always begins with 'IT'
• Device number: At least 11 digits. Not case-sensitive
• VIN: 17 digits. Not Case-Sensitive
- Your VIN # can also be found a) at the base of your vehicle's windshield; b) on your vehicle's registration; c) on the email/letter you received about your map update
(There is no letter 'O' - 0 will always be a number)
Click here for more Information.
2) DVD Map Updates for those with Database IT005.04.01,IT004.03.01, IT003.02.01 and IT002.01.04
Shipping & return policy
On business days, orders placed by 11:30 a.m. Pacific Standard Time will be processed and shipped that same day. Delivery time depends upon the shipping method you select. Note: If you place an order on the weekend, it will be shipped the next business day.
All HERE maps are delivered by couriers with tracking services. We offer SmartPost, 2-day, and overnight service. Delivery time is based on business days and whether or not your order was received before 3 p.m. Central Standard Time. United States Ground shipping also includes delivery to P.O. Boxes. Delivery is dependent on stock availability and receipt of payment or credit card authorization.
Return and Exchange Policy
Only unopened product purchased direct from HERE can be returned to HERE for refund or exchange. No partial refunds will be given on map subscriptions. NOTE: Agreements between HERE and specific vehicle/device manufacturers overrule the terms & conditions written herein.
Returns: Your credit card account will be credited for the price of the Map Data disc. If your order included discounted products, the refund will be given on the lower-priced product. Partial returns of map sets will not be accepted.
Exchanges: Only map areas of the same Map Data disc release and product line can be exchanged for a different map area. A shipping and handling fee will be charged to deliver the exchange disc.
Contact HERE within 30 days after the shipping date noted on the packing slip. Requests for warranty replacements, returns and exchanges made after 30 days will not be honored.
- Contact HERE Customer Service Center. Phone numbers are available on the Contact Us page.
- Describe the problem and request a Return Authorization Number
- Clearly print the authorization number on the outside of the package.
- Insure the package and keep the receipt. HERE is not responsible for lost packages.
- Return the package, with the packing slip, to: HERE Returns Address, 2000 Midway Lane, Smyrna, TN 37167
Representatives are available Monday through Friday, 9:00 am to 7:00pm EST.