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FAQs - CUSTOMER SERVICE

If you can't find the answer you're looking for, please contact us.

Visit the Contact Us page to get in touch via email or phone. You can also utilize the live chat feature on the store to talk to an agent during standard business hours.
The HERE Contact Center can process phone orders for some products. However, certain map updates are only available online. Ordering online is the fastest and easiest way to purchase your map update. The HERE Contact Center accepts phone orders during standard business hours. Visit the Contact Us page for more information.
All HERE maps are delivered by couriers with tracking services. We offer SmartPost, 2-day, and overnight service. Delivery time is based on business days and whether or not your order was received before 3 p.m. Central Standard Time. United States Ground shipping also includes delivery to P.O. Boxes. Delivery is dependent on stock availability and receipt of payment or credit card authorization.
On business days, orders placed by 11:30 a.m. Pacific Standard Time will be processed and shipped that same day. Delivery time depends upon the shipping method you select. Note: If you place an order on the weekend, it will be shipped the next business day.
Visit the Order Status page to confirm your order status. You can check by entering your order number and postal code or your email address and postal code.
Contact HERE within 30 days after the shipping date noted on the packing slip. Requests for warranty replacements, returns and exchanges made after 30 days will not be honored. 1. Call the HERE Customer Service Center at 1-888-628-6277. 2. Describe the problem and request a Return Authorization Number. 3. Clearly print the authorization number on the outside of the package. 4. Insure the package and keep the receipt. HERE is not responsible for lost packages. 5. Return the package, with the packing slip, to: HERE Returns Address, 2000 Midway Lane, Smyrna, TN 37167
HERE is unable to adjust or cancel orders once processed and/or shipped. To ensure accuracy and avoid any inconveniences, please review all information before submitting an order.